Landing the Job

Now this is the post to really pay attention to. Here you will find out what to do to land that dream job at Walt Disney World.

So the big question is, how do you get a job at Walt Disney World? With the research that I have found, I have complied some tips that Jeff Kober has come up with to help people do just that.

Jeff Kober is a contributing writer for mouseplanet.com and has been hired at Walt Disney World and has also helped hire people to become part of the Disney family (2010). He knows a thing or two about what it takes to land a job.

Tip #1 – Qualify as a member of the C.A.S.T

Employees are referred to as cast members because you are part of the show that each guest sees on a day-to-day basis. C.A.S.T has been used as an acronym that applies four requisites for becoming a cast member (Kober, 2010).

C – Compensation

Know what your salary will pay. Disney typically pays just slightly more than the 50 percentile. This means that you will make just a little more than you would make somewhere else in the same position (Kober, 2010).

A – Appearance

Look the role of a current cast member. Prove to the person whom you are interviewing with that you deserve to have a spot on that new hire list (Kober, 2010).

S – Schedule

Disney has a saying, “We work while others play.” Have a flexible schedule and remember that you are new to the company so that probably means that you will have to work weekends and holidays (Kober, 2010).

T – Transportation

Have reliable transportation since the bus may not always reign the best route when getting to work on time. Be on time or you may lose that position you have worked so hard for (Kober, 2010).

Tip #2 – Keep a clean record

Like any job, Disney will do a background check on you in the hiring process. Don’t do anything silly to cost you a job (Kober, 2010).

Tip #3 – Get a referral

Have a cast member refer you for a role. A simple cast member referral card can be turned into Casting to show them that you have something that would fit well with the atmosphere at Walt Disney World. Get to know people and network as much as possible (Kober, 2010).

Tip #4 – Interview Well

This tip goes along with the appearance part in C.A.S.T. To be a cast member at Walt Disney World a person must fit the part. As any interview goes smile, ask questions and do research prior to the interview and wow them with your knowledge (Kober, 2010).

Overall, this post should be a refresher for you when planning on applying for any job. These tips are more than helpful in other job besides the one at the Walt Disney World Resort. Take this information and prove to them that you are a Disney C.A.S.T member.

Kober, J. (2010, July 8). How To Get A Job At Walt Disney World. Magic of Business by Jeff Kober. Retrieved from http://www.mouseplanet.com/9313/How_To_Get_A_Job_At_Walt_Disney_World

Disney Institute

In the final post of this blog, you will find out how Disney’s success is tailored to other companies. Companies looking to improve their success and tailor the principles of their company to those of Disney to improve their customer satisfaction.

The Walt Disney Company has proven its success as stated briefly in the last post. With Disney’s success, many companies have morphed the ways of Disney to their company. When Disney realized this, they created a program called the Disney Institute.

“Disney Institute has been helping transform organizations through custom solutions grounded in the time-tested success and insights from The Walt Disney Company” (“Disney Institute,” n.d.).

Let’s take a look at two examples that can help explain more about what Disney Institute has done.

The Disney “magic” is an aspect of the company that most people expect when they experience a branch of the Walt Disney Company, either at a park or at a merchandise store in a local town. The way the Walt Disney Company runs is the way in which most companies base their own operations off of (Jones, 2013). Customer satisfaction with electrical utilities is declining. One place that companies look to improve upon is by morphing the Disney “magic” to fit their company. Thus, Disney Institute was born. Disney uses the saying “culture by design” which means, “employees are engaged, empowered and emotionally connected to the brand” (Jones, 2013). With this, Disney looks for certain characteristics in a cast member or employee that shows that they understand the Disney standard and strive to achieve those each and everyday at work (Jones, 2013). Multiband Corporation is one of the largest DirecTV Master System Operators in the United States. Multiband had senior leaders and frontline technicians go through a Disney Institute session that was created especially for them. The company saw immediate results and took over as a service provider in Miami in the beginning of 2012. By October, they ranked first out of seven regional providers in quality, customer service and efficiency. The previous year, they ranked last out of those seven providers. The key factors for the company were “making customers feel like VIPs” and “listening with all ears” (Jones, 2013).

Nebraska-based Runza Restaurants was ranking better in food categories than customer satisfaction (James, 2013, p. 20). The Disney Institute came in and created a program for Vice President Renee Sjulin and her colleagues to take part in focusing on Disney’s way of quality service, loyalty and people management (James, 2013, p. 20). The team got to tour the kitchen at the Walt Disney Resort in Florida and adopted their own slogan of ‘cook less, more often,” which was a tip they found inspirational (James, 2013, p. 20). After returning from Disney Institute, they began a new customer service program called Simply Outstanding Service which if a customer does not get their sandwich with the correct condiments, the employees need to take immediate action (James, 2013, p. 20). Customer satisfaction improved 79 percent and compliant calls dropped by 50 percent (James, 2013, p. 20).

With this post, you the reader learned more about the Walt Disney Company and how they help other companies reach new heights and success just as they have done. With this information, whether you start your own company or not, these stories of success show that Disney has something special that you can tie into your everyday life.

“Disney Institute.” Disney Institute. Disney, n.d. Web. 12 May 2014. Retrieved from http://disneyinstitute.com

James, J. (2013). The heart makes the mouse: Disney’s approach to brand loyalty. Journal Of Brand Strategy, 2(1), 16-20.